Welcome to the DeskPress documentation. DeskPress connects your WordPress site to Help Scout, giving your customers a self-service support portal, AI-powered chatbot, and more. Whether you want to let visitors browse help articles, submit tickets, or chat with an intelligent assistant, DeskPress brings it all together right inside your WordPress dashboard.
This guide is your table of contents — use it to find any topic quickly. No coding knowledge required.
Getting Started
New to DeskPress? Start here to install, connect, and launch your first portal.
- How DeskPress Works -- What the plugin does and how the pieces fit together
- Installing DeskPress -- Download, install, and activate the plugin
- The Setup Wizard -- Walk through the guided setup wizard
- Connecting Your Help Scout Account -- Link DeskPress to Help Scout via OAuth2
- Creating Your First Support Portal -- Build and publish your first portal page
Features
Learn what DeskPress can do. Each article covers how to enable the feature, configuration options, and common questions.
Your Support Portal
Build a self-service help center right on your WordPress site.
- Support Portal -- Overview of the portal and its components
- Portal Template Builder -- Create custom portal layouts with drag-and-drop blocks
- Portal Design Settings -- Configure colors, typography, and layout from the admin
- Frontend Design Editor -- Make visual changes with the live design editor
Communication
How customers reach your team and how your team responds.
- Conversations -- Ticket management for your customers
- Support Form -- Let visitors submit new tickets through a contact form
- Help Scout Beacon -- Embed Help Scout's Beacon chat widget on your site
- Email-Based Login -- Let customers log in with just their email address
- Conversation Embeds -- Embed conversation views anywhere on your site
AI-Powered Support
Use AI to help both your customers and your agents.
- AI Chatbot -- An intelligent chatbot that answers questions automatically
- AI Draft Answers -- AI-generated reply suggestions for your support agents
- AI Sentiment Analysis -- Detect customer mood and urgency with AI
Content and Data
Manage your help content and keep data in sync.
- Docs Search -- Searchable documentation powered by Help Scout Docs
- Opening Hours -- Display your business hours and availability
- Tags -- Organize and filter with the tag system
- Customer Sync -- Keep WordPress users and Help Scout customers in sync
Integrations
Connect DeskPress to your favorite plugins and tools.
- WooCommerce -- Show customer order data in Help Scout
- Easy Digital Downloads -- Show EDD purchase history in Help Scout
- Sidebar Apps (MemberPress, WishList Member, LearnDash) -- Show membership and course data in Help Scout
- Elementor -- Use DeskPress widgets inside the Elementor page builder
How-To Guides
Step-by-step instructions for common tasks.
- Set Up AI Draft Answers -- Configure AI to suggest replies for your agents
- Add the AI Chatbot -- Put an AI chatbot on your support portal
- Manage the AI Knowledge Base -- Build, monitor, and maintain the AI knowledge base
- Configure Help Scout Beacon -- Embed and customize the Beacon widget
- Customize Portal Design -- Personalize the look and feel of your portal
- Use the Portal Template Builder -- Build custom portal layouts block by block
- Add Opening Hours -- Display your business hours on the portal
- Set Up the WooCommerce Sidebar App -- Show WooCommerce data in Help Scout
- Set Up the EDD Sidebar App -- Show Easy Digital Downloads data in Help Scout
- Set Up Sidebar Apps -- Show MemberPress, WishList Member, and LearnDash data in Help Scout
- Export and Import Settings -- Move your DeskPress configuration between sites
- Migrate from Help Scout Desk -- Upgrade from the older Help Scout Desk plugin
Reference
Quick-lookup resources.
- Shortcode Reference -- Every DeskPress shortcode with examples
- Frequently Asked Questions -- Answers to the most common questions
- Troubleshooting -- Common issues and how to fix them
Developers
Technical reference for developers extending DeskPress.
- Hooks Reference -- Actions and filters available for customization