DeskPress

DeskPress links Help Scout & WordPress into a branded hub. Enjoy a support portal, AI chatbot, and Woo/EDD sync. Professional, native support on your own domain.

DeskPress

DeskPress Pro connects Help Scout to your WordPress site so your entire support experience lives under your brand, on your domain.

A Real Support Portal, Not Just a Widget

DeskPress Pro adds a full-page support portal to your site—complete with a hero section, searchable knowledge base, quick-action cards, and a conversation dashboard. Your customers log in with their existing WordPress account and get instant access to everything: open tickets, past conversations, and your documentation.

The portal is fully customizable with 50+ design options—colors, typography, layout, card styles, and custom CSS—so it looks like a natural part of your site, not a third-party embed.

Let Customers Manage Their Own Tickets

With the Pro conversation table, customers can browse all their Help Scout conversations, filter by status (Active, Pending, Closed), read full message threads with attachments, and reply—all from the front end of your site. No more “check your email” instructions.

AI Draft Answers — Respond Faster, Automatically

Connect to OpenAI (GPT-4o, GPT-4 Turbo) or Google Gemini to generate intelligent draft replies the moment a new conversation arrives. DeskPress Pro indexes your existing conversations and Help Scout Docs to build a knowledge base, then uses vector similarity search to craft relevant, context-aware responses.

AI Chatbot — Instant Answers, 24/7

Add a smart chatbot widget that draws from your real support history and documentation. Provide immediate answers 24/7 and seamlessly hand off to your human team when the bot reaches its limit.

E-commerce Sidebar Apps (WooCommerce & EDD)

Give your support agents the context they need right inside Help Scout. DeskPress Pro adds sidebar apps that display customer purchase history, order details, and payment methods.

  • For EDD Users: Access license keys (masked for security), activation counts, and one-click deactivations.

  • Smart Support Form: Automatically upgrades your contact form so customers can select specific products and licenses via AJAX-powered dropdowns.

Premium Pro Features

  • Customer Sync: Sync your entire WordPress user database to Help Scout profiles with one click.

  • Opening Hours: Display your team’s availability with a live “Open Now” or “Closed” status badge.

  • Help Scout Beacon: Supports Secure Mode (HMAC-SHA256) to verify logged-in users and show their history safely.

  • Developer Ready: Includes 50+ filters, 40+ actions, and full template overrides for total control.

One Plugin. Your Brand. Your Domain. DeskPress Pro is everything you need to run a professional, branded support experience powered by Help Scout.

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