We want you to feel confident when purchasing a plugin from HappyPlugins.
We stand behind our products and are committed to helping you get them working as described. If you experience a technical problem, our support team will investigate the issue, guide you through the troubleshooting process, and make every reasonable effort to find a solution.
If we confirm that the problem is caused by our plugin and we are unable to resolve it, we will refund your purchase.
How Our Refund Process Works
If you experience a problem with a plugin, please contact our support team within 30 days of your purchase.
To help us investigate, we may ask for information about your website, WordPress setup, server environment, or other installed plugins. In some cases, temporary access may be required. We will only request information that is reasonably necessary to identify and resolve the issue.
A refund may be approved when:
- The plugin does not work because of a technical problem within the plugin itself.
- The plugin does not perform a feature described on its product page.
- You have allowed our support team a reasonable opportunity to investigate and resolve the problem.
- The required troubleshooting information has been provided.
- The plugin has not been modified or used in violation of its license terms.
- Our support team has confirmed the issue and was unable to provide a solution.
Every case is reviewed individually. Our priority is always to solve the problem first. When the problem is within our product and we cannot fix it, we will take responsibility and issue a refund.
Choosing the Right Plugin
Before purchasing, we recommend reviewing the product description, supported features, and technical requirements.
Our plugins are eligible for refunds when they do not work as described because of an issue within the product. Refunds are generally not available when the plugin works as described but:
- You decide that you no longer need or wish to use it.
- You need a feature, integration, or customization that is not included on the product page.
- The issue is caused by another plugin, theme, hosting environment, server configuration, or third-party service.
- The plugin is used outside its documented features or intended purpose.
- The plugin has been modified.
- The information required to investigate the issue cannot be provided.
- An add-on is no longer needed because you stopped using the separate primary product it supports.
- The request relates to custom styling or CSS work, which is not included in standard plugin support.
If you are unsure whether a plugin is suitable for your website or intended setup, please contact us before purchasing. We will be happy to help you make the right choice.
Services
Payments for services, customizations, and development work are non-refundable because they cover time and work performed by a member of our team.
If a purchase includes both a plugin and a service, a refund approved for the plugin does not include the cost of work that has already been performed.
Renewals
Subscription renewals are non-refundable.
You may cancel your subscription at any time before the next renewal date to prevent future charges. Cancelling a subscription does not provide a refund for the current billing period.
Refund Request Period
Refund requests must be submitted within 30 days of the original purchase date.
To request support or ask us to review a refund request, please contact us at support@happyplugins.com. We will review your case and do our best to help.
License Ownership and Support
Each license is issued to the person or business named as the purchaser. Support is provided to the verified license owner.
If you are an agency or designer purchasing a plugin for a client, please use the client’s name and details as the license owner.
Subscription Cancellation
Subscriptions renew automatically at the end of each billing period—yearly for most products—unless cancelled before the renewal date.
To cancel a subscription:
- Log in to your account at https://happyplugins.com/my-account/.
- Open the Subscriptions tab.
- Click Cancel next to the subscription you wish to end.
Your cancellation will take effect at the end of the current billing period. You will retain access to your license, downloads, and updates until that date.
If you cannot access your account, please email support@happyplugins.com, and we will be happy to assist with the cancellation.