Contact Support

Our support team is always available to help you with any question you may have.

The support response time is up to 72 hours (though we usually answer more quickly).

Before Contacting Support

Before contacting support here are some helpful resources:

Online Documentation
Product Demos

You may prefer try to find the answer to your problem in our online documentations or on the product manuals. We invest a lot of a lot time keeping all the documentation up-to date so in most cases you will be able to find your answer very quickly and this will save you a lot of time.

Before contacting our support team, please check the following sources of information, as you may find the answer you are looking for there:

  1. If you have a question regarding a plugin you purchased, please go over the FAQs inside the plugin’s manual
  2. Check the FAQs section in the product’s description (FAQs tab) on
  3. Check our online documentation for the product that you have purchased.The online documentation is always updating and includes many articles regarding settings up and installing your new plugins and even troubleshooting guides that will help you to solve your problem much faster.
  4. If the plugin doesn’t work correctly, please try to disable other plugins and check if the problem is resolved.
  5. Make sure you are always using the latest version of the plugin

Support Does Not Include the Following:

  1. Design issues
  2. The product has been altered in any way or used against the uses policy
  3. The product is not being used for its main purpose or not according to the product manual instructions.

In order to keep your website’s data and information secured, we if the support agent fill it necessary we preform a full backup of the information, so in any case something goes wrong in the process, your website will be secured.

You can rest assure in 100% that your information is not shared and will never be shared with anyone.

Our company good reputation and we intend on keeping it this way.

Open a Support Ticket

If you haven’t found your answer in any of the above sources, please open a support ticket through our support helpdesk and we will get back to you in the next 72 hours.

Open a New Support Ticket

Please don’t send us an email regarding any support request as it would take much more time to address and solve the problem.


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